Vacant job

Workplace Description

Are you ready for a bigger challenge? The Swedish Police Authority is Sweden's largest authority with approximately 40,000 employees across the country. With us, you have the opportunity to contribute to the Police's mission – to increase safety and reduce crime in society.

The Regional Command Center (RLC) is an important part of the crime-fighting effort and is responsible for police intervention operations throughout the region. RLC is a section within the operational unit, and the workplace consists of RLC operators, RLC commanders, duty officers, and regional incident leaders. At RLC, incoming phone calls, including those from 112, as well as radio calls, are handled, assessed, and prioritized. The operations at RLC are characterized by a clear citizen perspective, where RLC must maintain a very high availability in cases requiring immediate or urgent police interventions. RLC operates 24/7 throughout the year, which means that working hours are scheduled for days, nights, and evenings, as well as weekdays, weekends, and holidays.

Job Description

As an operator, you will answer 112 calls from the public, handle radio calls from police officers in the field, assess and register information, and prioritize and dispatch police resources to various assignments. To accomplish the task, you will follow a nationally established prioritization order and work under the guidance and support of supervisors. You will also have access to several IT systems that help you search for information and create an overview. Periods of high workload and stress may occur; regardless, you are expected to meet both citizens and the police you lead in a professional manner. To thrive in this role, you need to be secure, stable, and have good self-awareness, as the tasks and working conditions can be mentally demanding.

The operator role includes collaboration with other authorities, organizations, and partners such as SOS Alarm, the Swedish Transport Administration, public transport, the Rescue Service, and ambulance services in the region. The work as an operator begins with thorough training that provides you with the right tools and conditions to take on the assignment.

Qualifications

This is an opportunity for you who have:

• High school diploma or equivalent knowledge acquired through experience
• At least 1 year of work experience
• Very good ability to communicate in spoken and written Swedish
• Good understanding and ability to communicate orally in English
• Good computer skills and the ability to learn new computer systems
• Swedish citizenship

It is meritorious if you also have:

• Experience working with or handling people in vulnerable situations (for example, through work experience or engagement in voluntary or association activities)
• Work experience in high multitasking environments such as emergency call centers, ambulances, healthcare, the armed forces, communication centers, customer service/support, or similar work that the employer assesses as equivalent
• Documented experience where the work has primarily been conducted via phone and computer
• Language skills beyond Swedish and English that you can apply fluently in professional contexts deemed relevant for the position
• Post-secondary education in fields such as behavioral science, criminology, nursing, law, IT, or police education that the employer considers relevant

Personal Qualities

As an RLC operator, you will daily meet citizens in difficult situations. Therefore, it is a prerequisite for the position that you are communicative and have the ability to adapt your language based on who you are meeting. Furthermore, this requires a good ability to collect and evaluate information effectively to drive cases forward in a minute operational environment. To succeed in the role, you need to have the capacity to remain calm even in pressured situations. The role of RLC operator requires you to collaborate well with others and interact with them in a responsive and constructive manner. It is important that you strive for a good collaborative climate and contribute to the group.

We will place great emphasis on personal qualities.

Union Representatives

SACO and SEKO Police can be reached via 114 14

Police Union Kassandra Palma

Union ST Tom Johnsson

Other Information

Employment type: Permanent employment with a 6-month probationary period. The position begins with mandatory training. Approved training is a requirement for continued employment.

Job title: Case Officer/Police Assistant

Work location: Stockholm

Working hours: Three shifts, day, evening, and night shifts.

Start date: August/September 2026

Function: RLC Operator

Apply by attaching your CV (we do not want a personal letter) and answering the selection questions in your application email, which you can find in the original ad on the Police's website. The questions are based on the requirement profile for this recruitment, and your answers will form the basis for the selection process. It is therefore important that you respond clearly and thoroughly to the questions and do not refer to other documents, e.g., CV. Answering the questions is a prerequisite for your application to be considered complete. Please note that requirements and any merits must be met at the time of application. The complete ad and information on how to submit your application can be found here: https://polisen.se/jobb-och-utbildning/lediga-jobb/

In the selection phase, personality and logic tests will be used. Work samples are part of the recruitment process and will be conducted on-site.

We have high demands on our employees' security and confidentiality awareness. Security screening with background checks according to the Security Protection Act (2018:585) will be conducted before a hiring decision is made. Employment comes with an obligation to be placed in a war situation. Read more about war placement and security screening at https://polisen.se/krigsplacering and https://polisen.se/sakerhetsprovning

Security screening with background checks according to the Security Protection Act (2018:585) will be conducted before a hiring decision is made. The Swedish Police Authority will process your personal data in accordance with the rules of the EU General Data Protection Regulation (2016/679) and other applicable data protection regulations.

Your application is a public document according to the principle of public access.

Warm welcome to your application!